Does Your Carpet Cleaner Pass The 5 Questions Test?
You will learn the questions to ask and save yourself a lot of grief, because, it’s very easy to end up with a worse problem than before you began looking for a carpet cleaner and with a lighter purse to boot.
Some of years back I had just finished grooming a carpet after deep cleaning. The lady of the house came in and said it looked gerat and did I think it would be dry by Wednesday? Wednesday? I said, but today’s Monday! Yes I know she said, the last time I had it cleaned he said it was quite normal to take a few days before fully dry, we only called him back because it was beginning to smell a bit ‘fusty’.
I told the Customer that even though it was wool and had been deep cleaned, it would be dry in a only a few hours. then decided I needed to write this article so anyone seeking a carpet cleaner need not have poor service if you ask the right questions. Detailed video presentation on each point can be accessed at my website. Carpet Cleaning Somerset
1. What methods or systems do you use for carpet cleaning?
Ask this question first because it’s a non starter if they don’t answer either ‘Steam cleaning’ or Hot water extraction (HWE) which the industry term for steam cleaning. This in my opinion and in the view of most carpet manufacturers is the only proper way to clean a carpet.
Some companies will spout you their ‘dry’ or ‘low moisture systems’ are as effective. This in my view, simply is not the case for the majority of residential carpets. Although the drying time of under an hour seems appealing, it’s no wonder because it’s simply scratching the surface leaving high levels of soiling below the surface only to reappear in a short time.
2. Can you supply 2-3 testimonials from happy customers that have used you?
Let’s face it, the best way to pick a cleaner, like any trade is to ask a friend, family members or work colleagues. But sometimes you can’t get a recommendation so you have no alternative but to search the Yellow Pages, Google it or some kind of directory.
That’s fine, but don’t make a decision based on the largest advert or the fanciest web site. Get testimonials. A large advert only means a large advertising budget, and a good cleaner will get most of their work from repeat customers and referrals.
3. Do you have both Liability and Treatment risk insurance (UK)?
Always ask whether they are insured. Or even ask to inspect a copy of the cleaners insurance policy. What you may not know is that there are many part time cleaners. Some companies find the expense of insurance for the amount of work they do makes their ‘business’ unprofitable, so they skip it. Their are some very good, part time cleaners, but always check.
Treatment risk insurance is not always an option in some countries, but certainly here in the UK it is, but is an extra cost. This means the item the Cleaner is working on is also covered. Not so with just liability insurance.
4. Who will do the cleaning?
Always ask about who will carry out the work. You will be amazed how some companies have very charming salesmen or women to do the quotation only for someone not so charming turning up to do the work. You will find the an Owner Operator company is always your best bet because they size up a job and they are the ones who will deliver on the day.
Worse still, some companies will subcontract their work out to an entirely different company. One which you have no knowledge of their track record.
5. Do you offer a 100% money back guarantee on your work if you are not happy with the result?
And finally….. When you buy something it’s nice to know if your not happy with it, you can take it back and ask for your money to be returned, not that you want to, it’s just peace of mind and helps you feel easy in your decision.
Why wouldn’t any reputable company give you that reassurance? Since I started writing articles about choosing a carpet cleaner, I’ve noticed many cleaning companies using the ‘100% delighted or you pay nothing!’ headline. Today however, it sadly seems more of a marketing ploy for some, rather than a genuine attempt to stand by ones workmanship.
Therefore I now recommend checking any clauses in their terms of business for details of the guarantee. More information can be found on the website Carpet Cleaning Somerset
Armed with these questions you’ll be able to seperate the wheat from the chaff and send the dodgy characters running for the hills. It may seem daunting and too much effort, but for those who take the trouble it will save a lot of your pennies and prevent disappointment.
Find other videos and article at Carpet Cleaning Somerset.
c. 2009 D.C. Services
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Tags: carpet cleaner somerset, carpet cleaning somerset, safe carpet cleaning, stain removal dry carpet cleaning, steam cleaning